IT Support Satisfaction Survey
Date of Support
*
Ticket#
*
Employee Name, Title
Department
Reason for Support request
*
Computer/Laptop
Connection
Mobile Device
Software Applications
How quickly did IT respond?
Less than 1 hour
1 to 4 hours
4 to 8 hours
8 hours
Was the issue resolved during that response?
*
Yes
No
Rate the quality of the Support service based on the following:
*
5 Excellent
4 Good
3 Average
2 Poor
1 Very Poor
Communication/Clarity
Friendliness
Knowledge
Preparedness